Conformance to industry standards such as SIP is greatly helping drive down system costs and enhancing design choice flexibility. In my recent No Jitter article reviewing the VoiceCon Orlando RFP ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...

Voice services are much more complex than they appear, and changing out a telephone system is no exception. Voice services have, historically, had a high level of reliability. This has led many who ...

Voice AI agents have compelling enterprise use cases, but integrating them with existing telephony systems poses many challenges. Follow these tips. In the era of support apps and chatbots, telephony ...