Businesses are increasingly adopting customer-focused business processes to gain competitive advantage. Especially prevalent in industries where product offerings and price no longer provide ...

All companies strive towards having a strong corporate culture. People make a business what it is, so keeping them happy, motivated, and positive has an impact on operations that is difficult to ...

Here's my list of seven steps for creating a customer-centric culture at your company. These figure in my work as a company culture consultant; I've found them to be central to creating a corporate ...

Corporate or organizational culture is the overall atmosphere within a business that develops over time through vertical and horizontal communication and evolution of shared norms and values. Company ...

Cogent had a strong third quarter, with the underlying business performing much better than the mildly disappointing headline financial numbers would imply. The most important thing, in our view, is ...

Ask a hundred people in your organization to define customer relationship management (CRM), and you’ll get a hundred different responses. Such is the state of understanding regarding one of the ...

Identifying and verifying corporate banking customers shouldn't be the time-guzzling, resource-draining, manual effort it is today. At present, it can take banks months of research and analysis to ...

AT&T became Bloom Energy’s largest corporate customer Tuesday when it announced plans to more than double its existing contract with the Sunnyvale-based fuel cell startup. Last year, AT&T signed an ...

Delta Air Lines expects to reach a breakeven point by the spring, with corporate travel recovery following after that, executives said in an earnings call on Thursday. The carrier is planning for ...