If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last week, the ...

We helped this reader recover over $9,000 he lost to an airline call center scam. Here's how you can protect yourself from ...

The AI agent is designed to fully resolve common and even complex customer needs, while seamlessly handing off to live agents when human support is needed. Mavis integrates into Malaysia Airlines’ key ...

If you've always dreamed of having a remote job and feel like you'd be open or qualified for positions in air travel, yo ...