Customer portal, inbound calling, SLA management, and more new features help teams provide a more authentic customer experience when customers need it most CAMBRIDGE, Mass., March 15, 2022 /PRNewswire ...

When contacting customer support, most people assume that your entire customer history can be viewed by the support representative on the other end of the phone or chat. Often that's not exactly the ...

Westpac has processed its first live home loans through its new technology platform, the Customer Service Hub, with the bank saying the initiative aimed at speeding up and simplifying the home loan ...

The world of social media marketing used to be so easy. Facebook pages, Twitter accounts, and other social media outlets were convenient tools to push content to interested audiences, who would then ...

Editor's Note: Stefano Tempesta will be exploring the topics of smart service and AI in a webcast on Tuesday, March 20. Microsoft Dynamics 365 for Customer Service offers a rich toolset of ...

2020 was a tumultuous year but it did bring customer service back to the forefront of the business planning agenda for 2021. As you plan and prioritize your initiatives, it is important to avoid ...

In today's competitive marketplace, businesses increasingly aim to provide excellent customer service and positive customer experiences. These two terms are often used interchangeably, even though ...