EMS1Opinion

As smart devices change emergency calls, 911 centers must adapt

From wearables to voice assistants, a new wave of device-initiated calls is changing how dispatchers respond — and why better ...
Android Authority

Another Pixel, another 911 failure: Pixel 10 users say emergency calls sound like screeches

Pixel 10 series users report that they cannot reliably make 911 calls. The 911 call connects but only delivers garbled, incomprehensible audio, described as “shrill electronic screeches.” Google’s ...
Government Technology

RapidSOS Launches ‘Roadside Assistance’ for 911 Calls

As 911 call centers struggle with staffing, suppliers of government technology are rushing to help. That’s the case with the latest product from RapidSOS. The company, which sells an emergency ...
WUSA

'It actually sounds very much like a person' | Fairfax County 911 Center testing AI to handle non-emergency calls

FAIRFAX, Va. — Fairfax County's 911 center, which answers about 3,000 calls a day, is testing artificial intelligence technology to help manage non-emergency calls. The Department of Public Safety ...