A negative front-office experience can put your customers in a bad mood and taint their perceptions of your products or services before they even meet you. Your front office and front-office employees ...

Office settings include both front office and back office areas. Front office staff consists of desk clerks, receptionists and others who greet visitors, answer phone lines and receive the mail.

It’s that time of year again. Over the past few seasons, I’ve conducted a survey asking fans to rate their confidence in each NHL team’s front office and over the next week, I’ll be collecting answers ...