Getting assistance at big-box stores can sometimes feel like a waiting game—especially at home improvement retailers like Lowe’s. Featured Video There are ongoing complaints about understaffing. So, ...

Lowe’s, America’s more-than-century-old hardware chain and the official home improvement sponsor of the NFL, employs around 300,000 individuals across over 2,000 stores in the U.S. Due to its size and ...

Lowe's on Tuesday announced that it soon will add two robots to the customer-service staff at one of its San Jose, California, stores. Called "OSHbot," the robots will assist customers at the ...

Lowe's is seeing "dramatic improvements in customer service" when associates adopt the Mylow AI assistant to help them in their customer interactions, CEO Marvin Ellison said on a Q4 2025 earnings ...

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...