T-Mobile is reportedly mounting pressure on its employees at a time when it is losing loyal customers. During the third quarter of 2025, the phone carrier saw its postpaid phone churn, which ...

T-Mobile fancies itself the “Uncarrier,” and plays the role of the mold-breaking mobile company that offers its consumers better deals and service than the bigger competitors. But according to a judge ...

According to one of the employees, T-Mobile stores are apparently ripping customers off by bundling the price of phone insurance and accessories with the price of the phone. This implies that T-Mobile ...

Summary: T-Mobile’s aggressive push for its T-Life app is causing chaos. T-Mobile is forcing employees to onboard customers, even in uncomfortable situations like using store demo phones. Once known ...

T-Mobile store employees reportedly say credit card signups are now tracked as part of performance metrics. Customers may be flagged internally, prompting reps to offer the card proactively via SMS ...

Of course, in order to reach these heights, things have changed quite a bit, and there have certainly been some moments that have been questionable from a subscriber's standpoint. While customer ...