According to Chicago-based Ifbyphone, the Cloudvox purchase adds to Ifbyphone's already available cloud-based applications, which end customers can rent, making Ifbyphone a cloud application developer ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

Voice AI agents have compelling enterprise use cases, but integrating them with existing telephony systems poses many challenges. Follow these tips. In the era of support apps and chatbots, telephony ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Every technology has its place and time. What are the current best practices around using VMware with telephony applications? These are my thoughts: Every technology has its place and time. Every ...

Over the past few years, the callcenter industry has seen a conversion from closed proprietary solutions to a more open, standardsbased environment. Many believe this year will result in modest growth ...