Web Help Desk IT help desk is one of the features of SolarWinds’ Web Help Desk, which is a web-based ticketing system for businesses.

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Web Help Desk, an online cross-platform service desk management solution, now supports Mac OS X 10.7 Lion.

Web Help Desk offers a Web interface and a feature set targeted to both end users and support technicians. Version 5.4 includes enhancements to the user interface, a detailed Job History feature ...

This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...

The Web Help Desk free version includes a few different features versus SysAid, such as LDAP support. However, you’re limited to one administrator, while clients are unlimited.

MacsDesign Studio has updated its Web Help Desk technical support solution to version 6.2.7. Web Help Desk is a Web-based tech support application designed for education and small to medium-sized ...

Attacks are currently underway on Solarwinds' Web Help Desk customer support software. Security updates are available for download.