This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Web Help Desk, an online cross-platform service desk management solution, now supports Mac OS X 10.7 Lion.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...

Solarwinds has released version 12.8.4 of its Web Help Desk software. In it, the manufacturer closes a vulnerability in the actual software – and also plugs some critical security gaps in ...

Web Help Desk offers a Web interface and a feature set targeted to both end users and support technicians. Version 5.4 includes enhancements to the user interface, a detailed Job History feature ...

The Web Help Desk free version includes a few different features versus SysAid, such as LDAP support. However, you’re limited to one administrator, while clients are unlimited.

Web Help Desk IT help desk is one of the features of SolarWinds’ Web Help Desk, which is a web-based ticketing system for businesses.

Computer with a working web camera or phone with the Zoom mobile app downloaded (no login required) A stable internet connection to support video Proper lighting (Help Desk staff must be able to see ...

MacsDesign Studio today released a new version of Web Help Desk. It’s a Web-based tech support application designed for education and small to medium-sized businesses. The software was created ...