The next chapter will undoubtedly look different. Gone are the days of labor arbitrage and a new era utilizing artificial ...

While most companies were beginning to tinker with AI tools after ChatGPT’s viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

As enterprises move into 2026, customer experience leaders remain focused on cost, while struggling to make sense of artificial intelligence and what real transformation will require. According to ...

Global customer experience (CX) services provider Concentrix this week inaugurated its third headquarters in Guatemala, located in Zone 14 of Guatemala City, marking a $25 million direct investment ...

Finnish software company Relex Solutions has expanded its operations into Mexico by opening a technology center in Querétaro.

Indian IT vendors are reportedly struggling to price services contracts, with traditional billing models rapidly losing ...

Costa Rica and Colombia are increasing their presence in LatAm’s modern services exports, taking share from larger economies ...

KPO firm Evalueserve is celebrating 25 years in Chile, underscoring how a global company can thrive in the Andean nation’s ...

Experts at Nexus Miami discuss how exactly the Western Hemisphere will be affected by the growing nearshoring industry, which ...

Latin America is facing the highest incidence of cyberattacks globally, as ransomware groups exploit enterprises integrating ...

After years of steady multiples and a brief pandemic-era surge, valuations across the business process outsourcing industry ...