The Contact Center Association of the Philippines is pushing to create collective solutions to address cybersecurity threats ...

Emerald BPO Tech Pvt Ltd has signed an agreement with Sri Lanka's Board of Investment to establish a call center.

In the ecommerce sphere, idolizing operational efficiency can either help you scale flourishing or completely ruin your ...

For customer support leaders, BPO call centers can significantly enhance service quality and streamline operations, enabling a stronger focus on core business activities. In this guide, we’ll answer ...

TDCX's strategy post-delisting seems aimed at improving and promoting its data-labeling and quality services for AI ...

Guevarra notes that, while an annual report centers on an organization's fiscal health, an impact report takes a deeper, broader look at how an organization affects its people, its communities and the ...

The Contact Center Association of the Philippines (CCAP) urged Business Process Outsourcing (BPO) companies to prioritize as a core component of their operational strategies to protect a more secure ...

THE Contact Center Association of the Philippines (CCAP) is calling on the IT and Business Process Management (IT-BPM) industry to formulate solutions to strengthen cybersecurity among subsectors and ...

Q4 2024 Earnings Call Transcript September 12, 2024 IBEX Limited beats earnings expectations. Reported EPS is $0.558, ...

All of the adults in the household work in the call center industry, just one example of how the BPO rush has brought jobs and prosperity to not just the capital but also its suburbs and far-flung ...