BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the commission said the utility’s plan to fix these ...

Image Credit: KCRA 3 ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Here’s a look at how D&H Chairman Emeritus Izzy Schwab, who passed away Jan. 28, 2026, put in place the ‘people- ...

Operator: Ladies and gentlemen, good afternoon. My name is Abby, and I will be your conference operator today.

The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

BAY VILLAGE, Ohio -- A new healthcare service is reimagining how Northeast Ohio residents receive medical attention by bringing the doctor’s office directly to their living rooms. MobileMD, which ...

The semiconductor industry stands at one of its most pivotal moments. As AI drives explosive demand for computing power, chip manufacturing grows exponentially - die sizes are scaling, tolerances are ...