Parloa Ditches the Script with Industry-First GenAI Contact Center Agents
AMP is the Industry's First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a ...
WPTV-TV4d
Boca's Town Center Mall evacuated by police after receiving swatting call involving bombs and guns
Police investigating threat made by caller from Boca Town Center mall. Police are urging mall goers to leave the area through ...
philstar.com5d
Call centers seek to address cybersecurity gaps
The Contact Center Association of the Philippines is pushing to create collective solutions to address cybersecurity threats ...
philstar.com6d
BPOs told to prioritize cybersecurity systems
The Contact Center Association of the Philippines (CCAP) urged Business Process Outsourcing (BPO) companies to prioritize as a core component of their operational strategies to protect a more secure ...