Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage ...
J.D. Power's 2024 Electric Utility Business Customer Satisfaction StudySM indicates a significant rise in satisfaction among U.S. business customers of electric utilities. After several years of ...
TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...
ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. One in 4 companies abandon bank onboarding before using the product they signed up for, ...
TROY, Mich.: 16 Oct. 2024 — Customer contact with gas utility provider satisfaction is the lowest since 2016, according to the J.D. Power 2024 U.S. Gas Utility Business Customer Satisfaction Study, SM ...
The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...
TROY, Mich.: 15 Oct. 2025 —Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the J.D. Power 2025 U.S. Gas Utility Business Customer ...
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Don't Let Slow-Paying Customers Slow Your Business Down. Here's Your Playbook for Getting Paid on Time.
If your business invoices customers, you have likely faced cash flow challenges due to slow (or non) payment. Slow-paying customers are frustrating because they hinder your ability to meet ...
Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...
Have you ever hesitated at the register, uncomfortable as an employee watched you choose a tip? It’s not just you. The rise of digital tipping systems—from point-of-sale devices held by employees to ...
Opinions expressed by Entrepreneur contributors are their own. Align teams for a seamless customer journey and foster cross-functional collaboration for success. Build trust through authentic customer ...
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